Warranty and return


Products purchased directly from DiaSorin Molecular LLC which are defective and/or do not meet manufacturer’s specifications are subject to replacement when notified by the customer within 30 days of shipment. Return of merchandise and product replacement must be approved in advance by Technical Services at 562-240-6500. Claims for merchandise damaged during shipment should be filed against the carrier by the customer within seven (7) days of receipt of goods.


Products will have a minimum of 90 days shelf life at time of shipment to domestic customers and a minimum of 180 days shelf life to international customers and distributors unless customer is notified in advance by Customer Service and accepts products with less dating than stated here. Products are warrantied for the shelf life of the product against original defects in material and /or workmanship, provided, however, that the product has been used strictly in accordance with the product labeling.

DiaSorin Molecular LLC disclaims all other warranties, expressed or implied, including without limitation any warranties of merchantability, or fitness for a particular purpose, and in no event shall DiaSorin Molecular LLC be liable for consequential damages. Replacement of the product or refund of the purchase price is the sole remedy for the purchaser.

Orders and delivery

Please refer to the page Orders and delivery.